Why is a Service Desk important to Business?

This is the second article in the series highlighting the reasons why a business should consider investing in a Help Desk solution. In this article, I focus on the Service Desk, the bigger brother to the Help Desk.  Service Desk – Purpose The...

Creating a Bootable USB for Windows Insider ISOs

One of the questions that come up from time to time is how to create a bootable USB with a Windows Installation (from an ISO file).  Having this can be helpful in various scenarios, such as bypassing a particular issue or bug, or even to quickly setup a new device...

How do I backup Outlook emails and other files?

Backing up your data more frequently than “never” is essential because disasters do happen and normally at the busiest time of the month.  Outlook emails (as well as calendars, contacts, tasks, and notes) are stored within the Outlook Data File (.PST) file, some...