by Ryan Danvers | November, 13, 2019 | Robotics
Artificial intelligence and machine learning roared on the scene in 2014 and 2015. Now, the AI/ML market appears to be “backing off,” says Craig Le Claire, an analyst with Forrester Research. Le Claire points out that intelligent software bots are... by Ryan Danvers | November, 12, 2019 | Cybersecurity
There’s a war going on every day in cyberspace. It’s a war that puts companies and agencies trying to serve their customers against the cyber-thieves (hackers, spies, etc.) trying to get at their data. While you can’t fully protect yourself from hacking,... by Ryan Danvers | November, 11, 2019 | Help Desk
A help desk ticketing system is software that collects all your customer support requests from various channels and manages them from one place. A ticketing system allows IT support to be organised, focused, efficient, and effective.... by Ryan Danvers | November, 8, 2019 | Robotics
Software Robotics Software robotics is here to stay and they are expected to radically change the way we work. The benefits potential include dramatic cost reductions, higher service levels and improved data quality. The question business needs to ask is, when and how... by Ryan Danvers | November, 7, 2019 | Business
Have you ever wanted to know how to configure Gmail so that it connects to your Outlook account? Well, read on. In this article, I explain how easy it is to do this. Configure Gmail Settings You need to enable IMAP in your Gmail settings so Outlook can access your... by Ryan Danvers | November, 6, 2019 | Help Desk
To choose the right help desk software for your company can be daunting. Every provider has its own page of checkmarks demonstrating how their product is at least three ticks better than anyone else’s. The right help desk will help your team consistently create the...