A Help Desk adds value and increases productivity and helps the IT department improve productivity. So, why do you use a business tool like this in your organisation, and who will manage it for you? Very often the IT department is tasked to manage the Ticketing System
With online collaboration and remote work becoming the new normal most firms find themselves in, the use of a cloud storage platform has quickly become a necessity to maintain day-to-day operations. However, storing any kind of privileged information and proprietary… Read More »Choosing the Best Cloud Storage Service for Your Firm
With millions of people across the world now working remotely, businesses and employees are finding themselves adapting to the new norm of a distributed workforce. This impacts the way people work and behave online, and these behaviours can put company… Read More »How To Work From Home And Stay Secure
Solid-state drives (SSD) are becoming all the rage thanks to the significant speed upgrade they deliver over standard hard-disk drives (HDD). When you need to move your entire operating system and your apps and your files to a new drive?… Read More »3 Differences between Hard Drive Imaging and Cloning
Cybersecurity has never been simple and attacks are evolving as attackers become more inventive. So, why is it so important and what does it protect? Cyber security protects the data and integrity of computing assets belonging to or connecting to… Read More »What is Cyber Security?
We are all familiar with Ethernet cables and what they look like, after years of working with computers and other wired devices in our homes and offices. The newer standard, Cat6 is capable of higher data transfer speeds and does… Read More »Do you use UTP, FTP or STP Ethernet Cable?
Electronic Document Management has found a place in business. I stores an electronic copy of all your paper documents. All documents are indexed for easy retrieval.
Have you ever wondered what a Service Desk is, or why your IT department needs a Help Desk? That thought may prompt you to ask the question “what the difference between a help desk and a service desk is? In this article, I… Read More »5 Reasons why I need a Help Desk!