A Help Desk adds value and increases productivity and helps the IT department improve productivity. So, why do you use a business tool like this in your organisation, and who will manage it for you? Very often the IT department is tasked to manage the Ticketing System
With online collaboration and remote work becoming the new normal most firms find themselves in, the use of a cloud storage platform has quickly become a necessity to maintain day-to-day operations. However, storing any kind of privileged information and proprietary data online is a daunting decision for any serious law firm. With that in mind,…
The security community is warning users of smartphones that hackers are developing fake COVID-19 apps that load ransomware on devices. These apps claim to provide information relevant to the COVID-19 outbreak but in reality, malware is installed onto the device.
The IT Help Desk is a crucial player in delivering IT services to business and has KEY responsibilities it needs to uphold in order to be successful.
In many organisations, there is a separate information security team that deals with all things relating to security. So why does the help desk need to be involved, and what contribution should it make?
If you only want to know what ITIL® is without reading a doctoral thesis, then read on. It is a simplified, buzzword-free, explanation of ITIL