As artificial intelligence (AI) rapidly transforms the help desk landscape, the role of human agents is not just evolving; it is being fundamentally challenged. While AI technologies promise efficiency and enhanced customer experiences, they also introduce significant...
The Evolving World of IT Support IT help desks are rapidly changing, with artificial intelligence (AI Help Desk) at the forefront of this transformation. While service desk chatbots and automated request routing are becoming increasingly common, experts predict AI and...
AI, or Artificial Intelligence is defined as “machines that respond to stimulation consistent with traditional responses from humans, given the human capacity for contemplation, judgment, and intention.