A Help Desk adds value and increases productivity and helps the IT department improve productivity. So, why do you use a business tool like this in your organisation, and who will manage it for you? Very often the IT department is tasked to manage the Ticketing System
With online collaboration and remote work becoming the new normal most firms find themselves in, the use of a cloud storage platform has quickly become a necessity to maintain day-to-day operations. However, storing any kind of privileged information and proprietary… Read More »Choosing the Best Cloud Storage Service for Your Firm
The security community is warning users of smartphones that hackers are developing fake COVID-19 apps that load ransomware on devices. These apps claim to provide information relevant to the COVID-19 outbreak but in reality, malware is installed onto the device.
The IT Help Desk is a crucial player in delivering IT services to business and has KEY responsibilities it needs to uphold in order to be successful.
In many organisations, there is a separate information security team that deals with all things relating to security. So why does the help desk need to be involved, and what contribution should it make?
If you only want to know what ITIL® is without reading a doctoral thesis, then read on. It is a simplified, buzzword-free, explanation of ITIL
Help desk ticketing is a priority for every organisation. In this article we take a look at the considerations you have to balance when selecting ticketing software.
AI, or Artificial Intelligence is defined as “machines that respond to stimulation consistent with traditional responses from humans, given the human capacity for contemplation, judgment, and intention.
It is often months before an organisation realises that a cyber-security breach has occurred. In this article, we discuss 5 important steps to recover from a cyber attack or a security breach.
1. Cybersecurity Concerns and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are… Read More »6 Cyber security Concerns for Small Business