The security community is warning users of smartphones that hackers are developing fake COVID-19 apps that load ransomware on devices. These apps claim to provide information relevant to the COVID-19 outbreak but in reality, malware is installed onto the device.
The IT Help Desk is a crucial player in delivering IT services to business and has KEY responsibilities it needs to uphold in order to be successful.
In many organisations, there is a separate information security team that deals with all things relating to security. So why does the help desk need to be involved, and what contribution should it make?
If you only want to know what ITIL® is without reading a doctoral thesis, then read on. It is a simplified, buzzword-free, explanation of ITIL
Help desk ticketing is a priority for every organisation. In this article we take a look at the considerations you have to balance when selecting ticketing software.
AI, or Artificial Intelligence is defined as “machines that respond to stimulation consistent with traditional responses from humans, given the human capacity for contemplation, judgment, and intention.
It is often months before an organisation realises that a cyber-security breach has occurred. In this article, we discuss 5 important steps to recover from a cyber attack or a security breach.
1. Cybersecurity Concerns and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are… Read More »6 Cyber security Concerns for Small Business
Wireless mesh networks may bring the dream of a seamlessly connected home or office into reality. Traditional networks rely on wired access points or wireless hotspots to connect users. In a wireless mesh network, the network connection is spread among… Read More »How do Wireless Mesh Networks work?
Service desk chatbots and automated request routing are just the beginning. Artificial intelligence (AI) and machine learning (ML) are turning up in the IT support function. In fact, experts see AI in various forms becoming a key component of the… Read More »How AI is changing the Help-Desk function!