Service Management for the Hybrid Workforce
EFFECTIVE, INTUITIVE TURNKEY SOLUTION
IT Service Management
BMC Track-It! is a web-based, fully integrated IT Help Desk and Asset Management solution aimed at small to mid-sized organisations. What’s more, BMC Track-It! is easy to use and a rapid deployment solution right out of the box.
More than just a help desk software
At the heart of Track-It! is the Help Desk, which provides you with a 360-degree view of your incidents, problems, and change requests.
Track-It! helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end-users more quickly than ever before.
BMC Track-IT! is available as an on-premise or cloud installation.
BMC Track-IT! is used in over 50,000 organisations as their core help desk ticketing system, with over 280,000 user licenses deployed, making it the world's leading ticketing system.
Protection and control you can trust
With more of your business operations going digital, you need to protect every server, laptop and mobile device on your network.
Endpoint Cyber Security combines multi-layered technologies with flexible cloud management and centralized application, web and device controls to protect your sensitive data on every endpoint.
- Protects against the latest security threats, including fileless threats
- Reduces your exposure to cyberattacks with endpoint hardening
- It helps boost productivity and keeps employees safe with cloud-enabled controls
- Protects endpoints without impacting performance
- Secures diverse environments – PC, Mac, Linux, iOS & Android
- Simplifies security management with a unified console
Security tailored to your environment
Whether your IT is on-site or outsourced, it’s easy to scale, giving you the freedom to change any pre-defined settings and decide when to adopt additional functionality.
Keep tight control of your costs
Multiple endpoint protection technologies, including malware outbreak policy, vulnerability assessment and mobile threat defense, in a single product. One product - and one license
Refine your experience-management programs
Collect customer feedback and measure your customer satisfaction index using customer pulse surveys. This helps you understand customer perception, extend proactive service and elevate the customer experience.
Using a survey tool helps you refine experiences at every touchpoint across the customer journey. SurveySparrow helps you collect feedback, measure customer satisfaction, optimize customer acquisition and boost loyalty at every point.
Cultivate a positive work environment & drive employee engagement. Cover all aspects of employee experience, from recruiting to onboarding & 360-degree assessments. Conduct scrum meetings, and stand-ups, or even set up a self-help employee portal.
Power up your market research and segmentation programs. Gather valuable data such as consumer tendencies, market climate, and competitors. Set goals and strategies the right way & close
the feedback loop in style.
Create a better experience for your customers & employees. Design ‘Wow’ moments. Get started with a 14-day free trial of SurveySparrow. There is no credit card required when you sign up for the free trial.
Surveys of all types, built to serve any purpose in any language. Conversational, customizable & easy-to-use survey platform.
Email to embed and QR code – Share surveys through multiple channels. Convenience delivered to ensure high response rates.
Built-in automation to trigger surveys, store insights & generate tickets. Solutions optimized with workflows, API & webhooks.
Extend capabilities & stay connected to umpteen tools. Uncompromised data collection & insights in just a touch.
Powerful analytics to help you understand business data easily. Custom dashboards, widgets, charts & reports to guide actions.
Superior ticketing system that converts responses into automated, trackable tickets. Assign teams, trigger alerts & share notes.
The Omnichannel Experience Management Platform
Citrix Virtual Apps and Desktops Service
Deliver flexible workspaces
Keep your company operational and productive in times of disruption with one digital workspace platform that ensures secure hybrid work and frees people to work from anywhere.
Whether your organisation has a handful of remote workers or hundreds, a work-from-home-anywhere digital workspace model can ensure seamless productivity and collaboration.
- Deliver workspaces that are as flexible as your workforce.
- Take the complexity out of app delivery.
- Boost security and productivity at the same time.
- Enable collaboration where work just flows
There is more at stake than simply delivering apps and data. You need to deliver a digital workspace that unlocks innovation and engagement.
Citrix digital Workspace solutions are designed to provide the freedom and flexibility companies need to power a smarter way to work
Reseller of Microsoft
According to the Cloud Africa 2018 Report, Microsoft is a leading provider of Cloud Services in South Africa with more than 50% share of cloud usage by large enterprises and SMBs in the country.
Microsoft 365 subscription plans include a set of apps combined with intelligent cloud services and world-class security that help you stay connected and get things done.
Find the plan that suits your needs
Enable your digital workforce
Microsoft supplies a set of intelligent tools that allow employees to work from anywhere and includes Teams, a platform that enables them to chat, call and collaborate.
Enable your Remote Workforce
How to Make the Hybrid Model Work for Your Team.
Research has shown that when executed correctly, hybrid working models can allow companies to recruit better talent, achieve innovation, and build a flexible, productive future.
However, to make a successful transition to the hybrid model, companies must build a strong corporate culture and select a hybrid model that works best for their workforce.
Read why our clients love working with us!