Help desk ticketing is a priority for every organisation. Some organisations prefer an internal ticketing system to help them manage incoming tickets and improve their performance. Let’s look at the considerations you must balance when selecting ticketing software....
It is often months before an organisation realises that a cybersecurity breach has occurred. Once you figure it out, you may be unsure what to do next. Our research uncovered the steps taken by organisations to recover from a cyber-attack. Steps to recover from a...
One of the more disruptive emerging technologies, robotic process automation (RPA), appears primed for significant growth, despite the fact that many organisations remain confused or concerned about the impact these tools might have on their operations. The robotic...
Cyber security threats and trends A host of new and evolving cyber security threats has the information security industry on high alert. Ever-more sophisticated cyber-attacks involving malware, phishing, machine learning and artificial intelligence have placed the...
1. Cybersecurity Concerns and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are many...
Wireless mesh networks may bring the dream of a seamlessly connected home or office into reality. Traditional networks rely on wired access points or wireless hotspots to connect users. In a wireless mesh network, the network connection is spread among wireless mesh...
