How to stay productive working from home has its own set of challenges. Remote work is hardly a new concept. Telecommuting has been a thing for decades, even if it’s only now that a lot of employers are beginning to embrace it more fully. Even if your business...
The COVID-19 pandemic has forced millions of employees to work from home. In the months and years ahead, experts say remote work will become more prevalent. In this article, we take a look at the influence COVID-19 will have on organisational changes to their remote...
When considering a help desk purchase, it is not as straightforward as it appears. Do you buy or embark on an in-house development? There is much to consider before purchasing help desk software. Questions include: How will it scale? How expensive is it per user? What...
For many companies, the IT help desk acts as the face of the IT organisation. It handles employee issues and service requests, while also dealing with most of the communications between end-users and the IT department. The help desk is a crucial player in delivering...
In many organisations, there is a separate information security team that deals with all things relating to security. So why does the help desk need to be involved, and what contribution should it make? Here are five reasons that you should consider: Everyone’s...
If you only want to know what ITIL® is all about without reading a doctoral thesis, then this article is for you. It is a simplified, buzzword-free, explanation of the main components of ITIL. Firstly, what is the acronym? ITIL stands for the Information Technology...
