Tag: management

Why use a Help Desk?

By Ryan Danvers

A Help Desk adds value and increases productivity and helps the IT department improve productivity. So, why do you use a business tool like this in your organisation, and who will manage it for you? Very often the IT department is tasked to manage the Ticketing System

Do I consider Telecom Expense Management (TEM) or not?

By Ryan Danvers

“Telecom expense management software” does not sound exciting at all. But don’t be deceived by the dull name, sorting out your telecom expenses could save you some serious cash down the line. In this article, we’ll cover all the basics of telecom expense management (TEM) software: what TEM software, is it is necessary for your…

What is Telecom Expense Management(TEM)?

By Ryan Danvers

Telecom expense management (TEM) is the process of managing and keeping track of various wireless, voice and data services in order to understand total telecom costs. This term is usually applied to business customers that have significant telecom service provisions as part of their business processes.  In this article, I will briefly explain what Telecom…