If you only want to know what ITIL® is without reading a doctoral thesis, then read on. It is a simplified, buzzword-free, explanation of ITIL
What is ITIL®? A Simple Overview
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Help Desk
5 Pros and Cons of a Help-Desk ticketing system
Help desk ticketing is a priority for every organisation. In this article we take a look at the considerations you have to balance when selecting ticketing software.
4 Considerations Before Buying A Help Desk
There are many Help Desk systems available on the market. And yes, they all claim to be the best and most effective. So, what must you consider when you are ready to invest a large slice of your IT budget into a Help Desk solution? This article attempts to answer this...
Why is a Service Desk important to Business?
This is the second article in the series highlighting the reasons why a business should consider investing in a Help Desk solution. In this article, I focus on the Service Desk, the bigger brother to the Help Desk. Service Desk - Purpose The purpose of...
3 Questions to determine if a help-desk ticketing system will work for my business.
In this article we discus the 3 questions to determine if a help desk ticketing solution will work for your business
5 Steps to help you choose the right Help Desk software
To choose the right help desk software for your company can be daunting. Every provider has its own page of checkmarks demonstrating how their product is at least three ticks better than anyone else’s. The right help desk will help your team consistently create the...
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