Help desk ticketing is a priority for every organisation. Some organisations prefer an internal ticketing system to help them manage incoming tickets and improve their performance. Let’s look at the considerations you must balance when selecting ticketing software.
The pros
Purchasing ticketing systems software rather than developing one in-house has benefits. Some long-term improvements in service and ticket resolution may offset the up-front expense of purchase and installation. Here are the pros of using ticketing software.
- The platform you choose should help your team handle more daily tickets than they could. Many popular systems include ticket management tools and other capabilities to improve your service’s efficiency.
- Ticketing software is designed to work on multiple platforms. It allows you to handle service requests based on social media keyword usage and other metrics.
- Mobile support is a must for every enterprise help desk. The top software options allow for seamless service whether the user is on a desktop or mobile device, and some also come with mobile apps.
- Tracking your ticketing statistics and data is essential to improving your performance. Your ticketing system should make it easy to order reports and make improvements as needed.
- Finally, your ticketing software should improve the quality of your service by making it more personal.
You may also want to read “Key Responsibilities of The IT Help-Desk“
The Cons
Overall, ticketing systems software is necessary for many enterprises; however, there are some potential downsides to consider. Here they are:
- The first obstacle to consider is the quality of the software’s knowledge database or the ease with which you can integrate it with your existing knowledge base. Investing in a system with sub-par capabilities will not help.
- Another downside to software can be its usability and the learning curve required to adopt it. If your help desk is running like a well-oiled machine, you may experience a (temporary) setback when you transition software.
- When you add new ticketing software, your goal should be to improve the customer experience with your help desk. Your employees and clients will need time to acclimate to your new system.
- Software ticketing systems may not work the same as your current system or seem as natural, especially at first. It would be best to prepare to encounter some snags while implementing new software.
- Finally, any software purchase is an expense. Upgrading your ticketing software may pay for itself over time, but you’ll need the capital to buy it.
For more information, read “5 Reasons Why the Help-Desk Cares About Information Security“
A final word
Ensuring you have the best ticketing system software for your needs is an excellent long-term investment. The key is to understand the pros and cons and your own needs so you can make the choice that’s most likely to help you and your customers.
For further reading, browse “When to Start Considering A Help-Desk“
If you want more information about BMC Track-It!, leave a message, and one of our technical consultants will contact you.
Contact Us
For more information about help desk software, contact Ryan Danvers on 0726012858.
#helpdesk
Windows 11 Upgrade - Will it work on your lapop?
So, you’re wondering about Windows 11, the latest version of Microsoft’s operating system. It looks snazzy and has some neat features. But can your current laptop actually run it? Don’t worry, you don’t need a degree in IT to figure this out! We at abacon IT in Cape Town are here to help you understand the basics.
Upgrading your laptop to Windows 11 can give it a new lease on life. However, Windows 11 has certain system requirements. These are the minimum specifications your laptop needs to have to run the software smoothly. Think of it like needing the right ingredients for a recipe – without them, it just won’t work properly.
One of the most important parts is your laptop’s processor, often called the CPU (Central Processing Unit). This is the “brain” of your computer. Windows 11 needs a fairly recent and capable CPU to function well.
Which Processors Work with Windows 11?
Here’s a simplified look at the processors that are generally compatible:
Intel Processors:
- Generally, Windows 11 requires an 8th-generation Intel Core processor or newer. You might see names like “Intel Core i5-8xxx” or “Intel Core i7-11xxx.” The first number after the “i” (or “i3”) usually indicates the generation. So, an “i5-8250u” is an 8th-generation processor.
- Intel also has its Pentium and Celeron processors. For Windows 11, only certain newer models are compatible.
AMD Processors:
- For AMD, Windows 11 requires Ryzen 2000 Series and newer. You’ll see names like “AMD Ryzen 5 2xxx” or “AMD Ryzen 7 5xxx”. Again, the first number after “Ryzen” indicates the series.
- AMD also has Athlon processors. Similar to Intel’s Pentium and Celeron, only specific newer Athlon models will work with Windows 11.
Important Note: This is a general guideline. There can be exceptions, so it’s always best to double-check your specific processor.
How to Find Out Which Processor Your Laptop Has
Don’t fret, Windows makes it pretty easy to see what CPU is inside your laptop:
- Right-click the Start Button: This is the Windows logo (usually in the bottom-left corner of your screen).
- Select “System”: A new window will pop up with information about your computer.
- Look for “Processor”: You’ll find this listed under the “Device specifications” section. It will tell you the name of your processor, including the manufacturer (Intel or AMD) and the model number, which usually indicates the generation or series.
Once you have this information, you can compare it to the general lists above.
Other Important Bits for Windows 11
Besides the processor, there are a few other things Windows 11 needs:
- RAM (Random Access Memory): Consider this your laptop’s short-term memory. Windows 11 requires at least 4 gigabytes (GB) of RAM. More is always better for smoother performance. Instead, consider 16 gigabytes (GB).
- Storage: To install Windows 11, you’ll need at least 64 GB of free space on your hard drive or SSD (Solid-State Drive). An SSD generally makes your computer much faster.
- TPM 2.0 (Trusted Platform Module): This is a security feature. Most modern laptops have this, but it’s worth checking. You can usually find information on how to check for TPM 2.0 in your laptop’s BIOS settings (you might need to consult your laptop manufacturer’s website for instructions on accessing this).
- Graphics Card: Your graphics card needs to be compatible with DirectX 12 or later with a WDDM 2.0 driver. Most reasonably recent graphics cards will meet this requirement.
- Display: You’ll need a screen with a resolution of at least 720p (HD).
Still Not Sure? We Can Help!
Figuring out all these technical details can be daunting. If you’re still unsure whether your laptop is ready for Windows 11, don’t hesitate to get in touch with us at abacon IT in Cape Town.
Our friendly team can quickly assess your system and give you straightforward advice. We’re here to help your SME thrive with reliable IT solutions! Contact us at 072-601-2858 or email info@abacon.co.za, and we will call you back.
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