The IT Infrastructure Library has established a set of best practices and an operational framework to assist organisations in providing efficient and reliable IT service management processes. Key components of an ITIL-based IT Service Desk include: Incident Management...
Have you ever wondered what a Service Desk is, or why your IT department needs a Help Desk? That thought may prompt you to ask the question “what the difference between a help desk and a service desk is? In this article, I will discuss important...
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