This is the second article in the series highlighting the reasons why a business should consider investing in a Help Desk solution. In this article, I focus on the Service Desk, the bigger brother to the Help Desk. Service Desk – Purpose… Read More »Why is a Service Desk important to Business?
One of the questions that come up from time to time is how to create a bootable USB with a Windows Installation (from an ISO file). Having this can be helpful in various scenarios, such as bypassing a particular issue or… Read More »Creating a Bootable USB for Windows Insider ISOs
Telecom expense management (TEM) is the oversight and management of voice, data, and mobile spending. It allows companies of all sizes to control costs and optimize their communications budget. Why is TEM such a sought-after solution? The reality is that many companies… Read More »6 Key features in Telecom Expense Management?
Backing up your data more frequently than “never” is essential because disasters do happen and normally at the busiest time of the month. Outlook emails (as well as calendars, contacts, tasks, and notes) are stored within the Outlook Data File… Read More »How do I backup Outlook emails and other files?
Artificial intelligence and machine learning roared on the scene in 2014 and 2015. Now, the AI/ML market appears to be “backing off,” says Craig Le Claire, an analyst with Forrester Research. Le Claire points out that intelligent software bots are… Read More »How do software robots guide automation?
There’s a war going on every day in cyberspace. It’s a war that puts companies and agencies trying to serve their customers against the cyber-thieves (hackers, spies, etc.) trying to get at their data. While you can’t fully protect yourself… Read More »3 Ways to prevent someone hacking my computer?
Software robotics is here to stay and they are expected to radically change the way we work. The benefits potential include dramatic cost reductions, higher service levels and improved data quality. The question business needs to ask is, when and… Read More »Why should I be using Software Robotics?
Have you ever wanted to know how to configure Microsoft Outlook so that it connects to your Gmail account? Well, read on. In this article, I explain how easy it is to do this.
To choose the right help desk software for your company can be daunting. Every provider has its own page of checkmarks demonstrating how their product is at least three ticks better than anyone else’s. The right help desk will help… Read More »5 Steps to help you choose the right Help Desk software