Artificial intelligence and machine learning roared on the scene in 2014 and 2015. Now, the AI/ML market appears to be "backing off," says Craig Le Claire, an analyst with Forrester Research. Le Claire points out that intelligent software bots are increasingly taking...
Ryan Danvers
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3 Ways to prevent someone hacking my computer?
There's a war going on every day in cyberspace. It's a war that puts companies and agencies trying to serve their customers against the cyber-thieves (hackers, spies, etc.) trying to get at their data. While you can’t fully protect yourself from hacking, you can help...
3 Questions to determine if a help-desk ticketing system will work for my business.
In this article we discus the 3 questions to determine if a help desk ticketing solution will work for your business