To choose the right help desk software for your company can be daunting. Every provider has its own page of checkmarks demonstrating how their product is at least three ticks better than anyone else’s. The right help desk will help your team consistently create the quality of customer service you want to provide.
“Making an informed choice starts well before you begin comparing feature lists”
To figure which help desk is best for your company, you need to understand the type and quality of customer support and service you want to offer. Here are some questions to you need to answer:
1. What are your customers’ expectations?
Not every customer wants to dial your support number, some prefer looking through community forums for answers. Others prefer using social media. To understand what your customers want and where they to search for information, you need to look for customers’ behaviour patterns.
2. What experience do you want to offer your customers?
Imagine the ideal customer support interaction from your customer’s perspective. Do they need to use a website to get help, or can they send an email? Can they choose to contact support via multiple channels? Can they answer their own questions easily using self-service tools?
3. Is your customer support software scalable?
Scalability is a core component of any customer support software. Let’s say, you are a small team now but you are expanding rapidly. This means that you are expecting a rise in the volume of customer queries. The customer support software you choose should be scalable and future proof.
4. Do you know what your support team needs?
Your support team is the one that will use customer support software extensively. The very medium of customer support should not be a hindrance to delivering great customer experience while also improving productivity.
5. What are your team’s goals?
Once you’ve figured out your customers’ expectations, you need to align your support team’s goals and see how you can achieve them using a help desk software.
Choose the right help desk
Choosing the correct help desk solution is not a task to be done alone. Involve your technical and support teams and customers in the decision. Also, consult a professional. Buying the wrong help desk solution can be catastrophic for your business. We have over 10 years’ experience consulting to customers concerning help desks.
For more information contact the author and owner of ABACON IT Ryan Danvers on 072 601 2858.
Windows 11 Upgrade - Will it work on your lapop?
So, you’re wondering about Windows 11, the latest version of Microsoft’s operating system. It looks snazzy and has some neat features. But can your current laptop actually run it? Don’t worry, you don’t need a degree in IT to figure this out! We at abacon IT in Cape Town are here to help you understand the basics.
Upgrading your laptop to Windows 11 can give it a new lease on life. However, Windows 11 has certain system requirements. These are the minimum specifications your laptop needs to have to run the software smoothly. Think of it like needing the right ingredients for a recipe – without them, it just won’t work properly.
One of the most important parts is your laptop’s processor, often called the CPU (Central Processing Unit). This is the “brain” of your computer. Windows 11 needs a fairly recent and capable CPU to function well.
Which Processors Work with Windows 11?
Here’s a simplified look at the processors that are generally compatible:
Intel Processors:
- Generally, Windows 11 requires an 8th-generation Intel Core processor or newer. You might see names like “Intel Core i5-8xxx” or “Intel Core i7-11xxx.” The first number after the “i” (or “i3”) usually indicates the generation. So, an “i5-8250u” is an 8th-generation processor.
- Intel also has its Pentium and Celeron processors. For Windows 11, only certain newer models are compatible.
AMD Processors:
- For AMD, Windows 11 requires Ryzen 2000 Series and newer. You’ll see names like “AMD Ryzen 5 2xxx” or “AMD Ryzen 7 5xxx”. Again, the first number after “Ryzen” indicates the series.
- AMD also has Athlon processors. Similar to Intel’s Pentium and Celeron, only specific newer Athlon models will work with Windows 11.
Important Note: This is a general guideline. There can be exceptions, so it’s always best to double-check your specific processor.
How to Find Out Which Processor Your Laptop Has
Don’t fret, Windows makes it pretty easy to see what CPU is inside your laptop:
- Right-click the Start Button: This is the Windows logo (usually in the bottom-left corner of your screen).
- Select “System”: A new window will pop up with information about your computer.
- Look for “Processor”: You’ll find this listed under the “Device specifications” section. It will tell you the name of your processor, including the manufacturer (Intel or AMD) and the model number, which usually indicates the generation or series.
Once you have this information, you can compare it to the general lists above.
Other Important Bits for Windows 11
Besides the processor, there are a few other things Windows 11 needs:
- RAM (Random Access Memory): Consider this your laptop’s short-term memory. Windows 11 requires at least 4 gigabytes (GB) of RAM. More is always better for smoother performance. Instead, consider 16 gigabytes (GB).
- Storage: To install Windows 11, you’ll need at least 64 GB of free space on your hard drive or SSD (Solid-State Drive). An SSD generally makes your computer much faster.
- TPM 2.0 (Trusted Platform Module): This is a security feature. Most modern laptops have this, but it’s worth checking. You can usually find information on how to check for TPM 2.0 in your laptop’s BIOS settings (you might need to consult your laptop manufacturer’s website for instructions on accessing this).
- Graphics Card: Your graphics card needs to be compatible with DirectX 12 or later with a WDDM 2.0 driver. Most reasonably recent graphics cards will meet this requirement.
- Display: You’ll need a screen with a resolution of at least 720p (HD).
Still Not Sure? We Can Help!
Figuring out all these technical details can be daunting. If you’re still unsure whether your laptop is ready for Windows 11, don’t hesitate to get in touch with us at abacon IT in Cape Town.
Our friendly team can quickly assess your system and give you straightforward advice. We’re here to help your SME thrive with reliable IT solutions! Contact us at 072-601-2858 or email info@abacon.co.za, and we will call you back.
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