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Why use a Help Desk?

by | Feb 8, 2021 | Help Desk

Windows 11 upgrade

A Help Desk adds value, increases productivity and helps the IT department improve productivity. So, why do you use a business tool like this in your organisation, and who will manage it for you? The IT department is often tasked to manage the Ticketing System because of their technical expertise and because this is where the biggest productivity gain will be realised.

You may also want to read “When to start considering a help desk“.

Perhaps you’ve been using email to keep track of customer complaints and you’ve never had a problem with this method. What you probably don’t realize is how much simpler ticketing software makes resolving customer issues. The organization it provides helps with efficient problem resolution, which benefits customers and companies.

Benefits gained when you use a Ticketing System

Let’s look at the benefits that you can expect when you use a ticketing solution in more detail. Remember, not all solutions are equal.

  • It helps customers Keep Track of their Service Issues.
  • Improve Service Delivery using centralized management tools
  • Reduce Costs using automation to lower the cost of ownership
  • Ensure Compliance with IT governance.
  • Enhanced Efficiency. Every business desires to operate like a well-oiled machine.
  • Seamless Experience. Customers want a seamless experience when they interact with your business.
  • Boosted Productivity.
  • Problem Resolution.
  • Strengthened Library of Information.

For additional information, read “Key Responsibilities of the IT Help Desk“.

Help Desk – Self-Service Module

Customers can also find their own solutions with some types of ticketing software. They access a knowledge base and search for solutions to common problems. Customers who don’t have access to a support technician 24 hours a day find this helpful since problems can occur at any hour. Self-service also takes some pressure off of support technicians.

Help Desk – Searchable Database

Ticket systems offer a database of previous tickets that workers can search through. This is helpful because workers can look at past tickets of similar issues to give them ideas on what solutions to try.

Need to know the “5 reasons why the help desk cares about security“?

Continuity

The knowledge base in ticketing software enables support workers to solve the same problem with the same solutions. This provides continuity in service because all workers are on the same page regarding which solutions to try for a certain problem.

Cloud vs. On-premise Help Desk

The Help Desk has evolved to cater to the growing demands of a remote workforce. Consequently, we are now seeing cloud-based Help Desks growing in popularity. Supporting remote employees also demands a different approach to endpoint security and troubleshooting for IT professionals.

Cloud is Dubbed better than on-premise due to its flexibility, reliability and security. Cloud removes the hassle of maintaining and updating systems, allowing you to invest time, money and resources into fulfilling your core business strategies.

For a business with appropriate IT support, on-premises solutions give companies confidence that their servers are locked down—they don’t need to trust another company with their private data. Data security in the cloud is handled on the other hand by the cloud provider.

To Wrap Up

A help desk is the first point of contact for customers and employees alike. Customers need answers and the help desk is where they turn. When employees need someone to troubleshoot a printer, upgrade the security on a laptop, or give them access to a new system, it’s the help desk to the rescue

Windows 11 Upgrade - Will it work on your lapop?

So, you’re wondering about Windows 11, the latest version of Microsoft’s operating system. It looks snazzy and has some neat features. But can your current laptop actually run it? Don’t worry, you don’t need a degree in IT to figure this out! We at abacon IT in Cape Town are here to help you understand the basics.

Upgrading your laptop to Windows 11 can give it a new lease on life. However, Windows 11 has certain system requirements. These are the minimum specifications your laptop needs to have to run the software smoothly. Think of it like needing the right ingredients for a recipe – without them, it just won’t work properly.

One of the most important parts is your laptop’s processor, often called the CPU (Central Processing Unit). This is the “brain” of your computer. Windows 11 needs a fairly recent and capable CPU to function well.

Which Processors Work with Windows 11?

Here’s a simplified look at the processors that are generally compatible:

Intel Processors:

  • Generally, Windows 11 requires an 8th-generation Intel Core processor or newer. You might see names like “Intel Core i5-8xxx” or “Intel Core i7-11xxx.” The first number after the “i” (or “i3”) usually indicates the generation. So, an “i5-8250u” is an 8th-generation processor.
  • Intel also has its Pentium and Celeron processors. For Windows 11, only certain newer models are compatible.

AMD Processors:

  • For AMD, Windows 11 requires Ryzen 2000 Series and newer. You’ll see names like “AMD Ryzen 5 2xxx” or “AMD Ryzen 7 5xxx”. Again, the first number after “Ryzen” indicates the series.
  • AMD also has Athlon processors. Similar to Intel’s Pentium and Celeron, only specific newer Athlon models will work with Windows 11.

Important Note: This is a general guideline. There can be exceptions, so it’s always best to double-check your specific processor.

How to Find Out Which Processor Your Laptop Has

Don’t fret, Windows makes it pretty easy to see what CPU is inside your laptop:

  1. Right-click the Start Button: This is the Windows logo (usually in the bottom-left corner of your screen).
  2. Select “System”: A new window will pop up with information about your computer.
  3. Look for “Processor”: You’ll find this listed under the “Device specifications” section. It will tell you the name of your processor, including the manufacturer (Intel or AMD) and the model number, which usually indicates the generation or series.

Once you have this information, you can compare it to the general lists above.

Other Important Bits for Windows 11

Besides the processor, there are a few other things Windows 11 needs:

  • RAM (Random Access Memory): Consider this your laptop’s short-term memory. Windows 11 requires at least 4 gigabytes (GB) of RAM. More is always better for smoother performance. Instead, consider 16 gigabytes (GB).

  • Storage: To install Windows 11, you’ll need at least 64 GB of free space on your hard drive or SSD (Solid-State Drive). An SSD generally makes your computer much faster.
  • TPM 2.0 (Trusted Platform Module): This is a security feature. Most modern laptops have this, but it’s worth checking. You can usually find information on how to check for TPM 2.0 in your laptop’s BIOS settings (you might need to consult your laptop manufacturer’s website for instructions on accessing this).
  • Graphics Card: Your graphics card needs to be compatible with DirectX 12 or later with a WDDM 2.0 driver. Most reasonably recent graphics cards will meet this requirement.
  • Display: You’ll need a screen with a resolution of at least 720p (HD).

Still Not Sure? We Can Help!

Figuring out all these technical details can be daunting. If you’re still unsure whether your laptop is ready for Windows 11, don’t hesitate to get in touch with us at abacon IT in Cape Town.

Our friendly team can quickly assess your system and give you straightforward advice. We’re here to help your SME thrive with reliable IT solutions! Contact us at 072-601-2858 or email info@abacon.co.za, and we will call you back.

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