A Help Desk adds value, increases productivity and helps the IT department improve productivity. So, why do you use a business tool like this in your organisation, and who will manage it for you? The IT department is often tasked to manage the Ticketing System because...
How to stay productive working from home has its own set of challenges. Remote work is hardly a new concept. Telecommuting has been a thing for decades, even if it’s only now that a lot of employers are beginning to embrace it more fully. Even if your business...
Help desk ticketing is a priority for every organisation. Some organisations prefer an internal ticketing system to help them manage incoming tickets and improve their performance. Let’s look at the considerations you must balance when selecting ticketing software....
1. Cybersecurity Concerns and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are many...
How to rotate a computer screen in Windows 10 is a question that I am often asked, Rotating a screen by mistake by clicking on a set of keys will happen to you at some time or other. Knowing how to correct this, is what this article is all about. Fortunately, there...
