Tag: Service

Why is a Service Desk important to Business?

By Ryan Danvers

This is the second article in the series highlighting the reasons why a business should consider investing in a Help Desk solution. In this article, I focus on the Service Desk, the bigger brother to the Help Desk.  Service Desk – Purpose The purpose of a Service Desk is to provide a Single Point of Contact between the organisation’s customers,…

What are the 5 Core modules found in a Service Desk?

By Ryan Danvers

The IT Infrastructure Library has established a set of best practices and an operational framework to assist organisations in providing efficient and reliable IT service management processes. Key components of an ITIL-based IT Service Desk include: Incident Management Incidents are the issues that business users face daily when applications and services do not work the…