Tag: help

How AI is changing the Help-Desk function!

By Ryan Danvers

Service desk chatbots and automated request routing are just the beginning. Artificial intelligence (AI) and machine learning (ML) are turning up in the IT support function. In fact, experts see AI in various forms becoming a key component of the help desk in the years to come. Benefits of AI One of the biggest benefits…

5 Reasons why I need a Help Desk!

By Ryan Danvers

Have you ever wondered what a Service Desk is, or why your IT department needs a Help Desk? That thought may prompt you to ask the question “what the difference between a help desk and a service desk is? In this article, I will discuss important features that must be available in any help desk solution you investigate. What…