Service desk chatbots and automated request routing are just the beginning. Artificial intelligence (AI) and machine learning (ML) are turning up in the IT support function. In fact, experts see AI in various forms becoming a key component of the… Read More »How AI is changing the Help-Desk function!
Have you ever wondered what a Service Desk is, or why your IT department needs a Help Desk? That thought may prompt you to ask the question “what the difference between a help desk and a service desk is? In this article, I… Read More »5 Reasons why I need a Help Desk!