Tag: help desk

Why use a Help Desk?

By Ryan Danvers

A Help Desk adds value and increases productivity and helps the IT department improve productivity. So, why do you use a business tool like this in your organisation, and who will manage it for you? Very often the IT department is tasked to manage the Ticketing System

4 Considerations Before Buying A Help Desk

By Ryan Danvers

There are many Help Desk systems available on the market. And yes, they all claim to be the best and most effective. So, what must you consider when you are ready to invest a large slice of your IT budget into a Help Desk solution? This article attempts to answer this important question. 1. A…