When To Start Considering A Help Desk
When is the right time to start looking for a Help Desk? This article lists the main benefits of a help desk and the reasons why you invest in one.
Key Responsibilities of the IT Help Desk
The IT Help Desk is a crucial player in delivering IT services to business and has KEY responsibilities it needs to uphold in order to be successful.
5 Reasons Why The Help Desk Cares About Information Security
In many organisations, there is a separate information security team that deals with all things relating to security. So why does the help desk need to be involved, and what contribution should it make?
What is ITIL®? A Simple Overview
If you only want to know what ITIL® is without reading a doctoral thesis, then read on. It is a simplified, buzzword-free, explanation of ITIL
5 Pros and Cons of a Help-Desk ticketing system
Help desk ticketing is a priority for every organisation. In this article we take a look at the considerations you have to balance when selecting ticketing software.
What Is AI, Machine Learning And Deep Learning?
AI, or Artificial Intelligence is defined as “machines that respond to stimulation consistent with traditional responses from humans, given the human capacity for contemplation, judgment, and intention.