IT Help Desk software to streamline your service
Are you looking for a solution to manage emails from users, tickets, change requests, purchase requests and IT assets in one application?
More than just help desk software
BMC Track-It! is a fully integrated IT Help Desk and Asset Management solution aimed at small to mid-sized organisations. What’s more, BMC Track-It! is easy to use and a rapid deployment solution right out of the box.
Easy to install, configure and use
Even with its extensive functionality, the installation and configuration of Track-It! is a breeze. It can be installed, set up and ready to go in just a few hours, without the need for expensive consultants or custom programming.
Flexible and feature-rich help desk software
Track-It! gives you the ability to immediately take control of your help desk and IT asset management functions with included core modules for:
Core modules
- Inventory
- Discovery
- Asset Management
- Purchasing
- Software Licensing Management
- Facilities Management
- Help Desk Ticketing
- Problem and Incident Management
- Change Management
- Self Service web portal for end users
- Mobile help desk interface for technician
- Customisable dashboards for reports and for metrics and reporting
Using BMC Track-It! will enable you to provide outstanding support and take control of your IT assets (in no time).
BMC Track-It! is used in over 50,000 organisations as their core help desk ticketing system with over 280,000 user licenses deployed, making it the world’s leading ticketing system.
Knowledge Management
Improves:
- Build a knowledge base of known issues that your help desk staff can use to find solutions.
- Avoid wasting time researching and troubleshooting problems that have already been solved by others.
- End users also have access to these solutions through the self-service portal.
Popular Features
Help Desk Ticketing
Improves:
- Keep work from falling through the cracks. Convert all emails to tickets automatically.
- Utilize automatic prioritization and ticket assignment to save time.
- Automatic email notifications keep you informed and
- Customisable business rules allow you to fine-tune your email notifications and workflows.
- Keep internal IT information visible only to your team using private notes.
Endpoint Management
Improves:
- Keep work from falling through the cracks. Convert all emails to tickets automatically.
- Utilize automatic prioritization and ticket assignment to save time.
- Automatic email notifications keep you informed and customisable business rules allow you to fine-tune your email notifications and workflows.
- Keep internal IT information visible only to your team using private notes.
Change Management
Improves:
Minimising changes and risks are one of the best ways to
- reduce issues,
- lessen downtime,
- control costs and
- ensure end-user satisfaction.
Change management helps you reduce change-related outages with effective review, enforcement and approval automation.
Mobile Help Desk
Improves:
Save time and money by allowing your mobile help desk technicians to add & update tickets while on the go.
Technicians can now update or add Tickets from anywhere, allowing them to give great service to your users on the move and keep up with their work without having to go back to their desks.
Self Servie Portal
Improves:
Reduce costs by allowing end-users to access the Help Desk Self-Service Web Portal. Your users can
- Submit new requests,
- Search for solutions to common problems
- View the status of previously submitted requests,
- Access their asset information or reset their password.
You can even utilise the Active Directory integration to provide trusted AD authentication for rapid and easy access.
Save time and precious resources by helping users to help themselves.
Ready to work together?
Request a Demo
We’ll help you streamline your business, make your systems more efficient and support you in accomplishing your business goals. Reach out to book a free consultation!
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