When is the right time to start looking for a Help Desk? This article lists the main benefits of a help desk and the reasons why you invest in one.
The IT Help Desk is a crucial player in delivering IT services to business and has KEY responsibilities it needs to uphold in order to be successful.
In many organisations, there is a separate information security team that deals with all things relating to security. So why does the help desk need to be involved, and what contribution should it make?
If you only want to know what ITIL® is without reading a doctoral thesis, then read on. It is a simplified, buzzword-free, explanation of ITIL
Help desk ticketing is a priority for every organisation. In this article we take a look at the considerations you have to balance when selecting ticketing software.
AI, or Artificial Intelligence is defined as “machines that respond to stimulation consistent with traditional responses from humans, given the human capacity for contemplation, judgment, and intention.
It is often months before an organisation realises that a cyber-security breach has occurred. In this article, we discuss 5 important steps to recover from a cyber attack or a security breach.
One of the more disruptive emerging technologies, robotic process automation (RPA), appears primed for significant growth, despite the fact that many organisations remain confused or concerned about the impact these tools might have on their operations. The robotic process automation (RPA) market is exploding, RPA has moved up the Gartner […]
Cyber security threats and trends A host of new and evolving cyber security threats has the information security industry on high alert. Ever-more sophisticated cyber-attacks involving malware, phishing, machine learning and artificial intelligence have placed the data and assets of corporations, governments and individuals at constant risk. One thing the […]
1. Cybersecurity Concerns and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are many great reasons for this today. 2. Cybercriminals on the […]