What is the future of Robotics Process Automation?

One of the more disruptive emerging technologies, robotic process automation (RPA), appears primed for significant growth, despite the fact that many organisations remain confused or concerned about the impact these tools might have on their operations. The robotic process automation (RPA) market is exploding, RPA has moved up the Gartner hype cycle, and it is […]

Cyber Security Top Threats and Trends

Cyber security threats and trends A host of new and evolving cyber security threats has the information security industry on high alert. Ever-more sophisticated cyber-attacks involving malware, phishing, machine learning and artificial intelligence have placed the data and assets of corporations, governments and individuals at constant risk. One thing the experts agree on is that […]

6 Cyber security Concerns for Small Business

1. Cybersecurity Concerns and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are many great reasons for this today. 2. Cybercriminals on the increase Cyber security awareness is […]

What is the difference between Robotics and Automation?

Industrial automation, Robotic Process Automation; what do the terms mean? Are robotics and automation the same thing? Business owners are asking “Should I invest in automation?” and “Should I invest in robotics?”  This article breaks down the differences between the various terms. Automation and robotics – Do I need it? if you are a business […]

Why is a Service Desk important to Business?

This is the second article in the series highlighting the reasons why a business should consider investing in a Help Desk solution. In this article, I focus on the Service Desk, the bigger brother to the Help Desk.  Service Desk – Purpose The purpose of a Service Desk is to provide a Single Point of Contact between the organisation’s customers, […]

6 Key features in Telecom Expense Management?

Telecom expense management (TEM) is the oversight and management of voice, data, and mobile spending. It allows companies of all sizes to control costs and optimize their communications budget. Why is TEM such a sought-after solution? The reality is that many companies waste resources and overspend on their telecom expenses. TEM is a proven and efficient way […]

How do I backup Outlook emails and other files?

Backing up your data more frequently than “never” is essential because disasters do happen and normally at the busiest time of the month.  Outlook emails (as well as calendars, contacts, tasks, and notes) are stored within the Outlook Data File (.PST) file, some other files and settings such as account settings, signatures, templates, custom forms […]

Do I consider Telecom Expense Management (TEM) or not?

“Telecom expense management software” does not sound exciting at all. But don’t be deceived by the dull name, sorting out your telecom expenses could save you some serious cash down the line. In this article, we’ll cover all the basics of telecom expense management (TEM) software: what TEM software, is it is necessary for your […]

What is Telecom Expense Management(TEM)?

Telecom expense management (TEM) is the process of managing and keeping track of various wireless, voice and data services in order to understand total telecom costs. This term is usually applied to business customers that have significant telecom service provisions as part of their business processes.  In this article, I will briefly explain what Telecom […]

What are the 5 Core modules found in a Service Desk?

The IT Infrastructure Library has established a set of best practices and an operational framework to assist organisations in providing efficient and reliable IT service management processes. Key components of an ITIL-based IT Service Desk include: Incident Management Incidents are the issues that business users face daily when applications and services do not work the […]

What is Cyber Security?

Cybersecurity has never been simple and attacks are evolving as attackers become more inventive. So, why is it so important and what does it protect? Cyber security protects the data and integrity of computing assets belonging to or connecting to an organisation’s network. Its purpose is to defend those assets against all threat actors throughout […]

What is a DoS attack?

In a Denial of Service (DoS) attack, someone launches a cyberattack targeting a computer or web server with the intent of temporarily or permanently disrupting the network. A DoS attack is carried out by flooding the computer or server with meaningless, superfluous requests. The goal is to slow down or take down the server, preventing […]

7 Tips to Simplify Active Directory Using rDirectory

Managing your organisations Active Directory is challenging. Using rDirectory’s Active Directory management tools the task is greatly simplified. rDirectory uses your existing schema to create custom web applications, taking advantage of virtually any class, attribute and relationship already present in the Active Directory. All this is achieved without additional programming. (Namescape, 2015)  Introduction The Active Directory management tools […]

How do WiFi phones work?

Until recently, voice over IP (VoIP) had one pretty big limitation — to make a call, you had to be at a computer. New phones make it possible for people to place VoIP calls without being leashed to a computer. WIFI phones use the same wireless network technology that computers use, making VoIP a lot […]

Huawei Ark OS Revealed

Huawei was placed on the US Entity List in May, prohibiting companies like Google and Microsoft from conducting business with the Chinese manufacturer. Has this has cast a shadow on the future of Huawei’s smartphone development? Well, maybe not. As Ren Zhengfei explained, “the company was prepared to take on the United States and will […]

Windows 10 Starts Slowly

Laptop Takes Forever To Start-up Windows 10 starts slowly. This is an often-repeated complaint that is caused by many different reasons. Today I am going to focus on one of the most common reasons – the memory. To be precise, the amount of memory installed on the laptop when it was sold to you. To […]

How To Fix A Slow PC

How to fix a slow PC. This is a question asked by many of my customers. In this short article, I will explain the five leading causes of the dreaded slowdown. 1 Your Computer Has Not Been Rebooted for A Long Time Leaving your computer on for days at a time may result in it […]

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