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Robotics

What is the future of Robotics Process Automation?

Robotics

What is the future of Robotics Process Automation?

By Ryan DanversDecember 6, 2019RoboticsOne of the more disruptive emerging technologies, robotic process automation (RPA), appears primed for significant growth, despite the fact that many organisations remain confused or concerned about the impact these tools might have on their operations. The robotic process automation (RPA) market is exploding, RPA has moved up the Gartner hype cycle, and it is […]

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Cyber Security Top Threats and Trends

Cyber Security

Cyber Security Top Threats and Trends

By Ryan DanversDecember 5, 2019Cyber SecurityCyber security threats and trends A host of new and evolving cyber security threats has the information security industry on high alert. Ever-more sophisticated cyber-attacks involving malware, phishing, machine learning and artificial intelligence have placed the data and assets of corporations, governments and individuals at constant risk. One thing the experts agree on is that […]

Cybersecurity

6 Cyber security Concerns for Small Business

Cyber Security

6 Cyber security Concerns for Small Business

By Ryan DanversDecember 4, 2019Cyber Security1. Cybersecurity Concerns and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are many great reasons for this today. 2. Cybercriminals on the increase Cyber security awareness is […]

Fix Wi-Fi Zones

How do I fix Wi-Fi dead zones?

General

How do I fix Wi-Fi dead zones?

By Ryan DanversNovember 28, 2019GeneralWi-Fi is all surrounding and unseen internet giver. Wi-Fi can be a lifesaver when it works. But it can be very inconvenient when you lose signal. So, what is Wi-Fi?  Wi-Fi is basically a radio wave and when the radio waves get disrupted or hindered, wireless “dead zones” are created. The Causes of Wi-Fi dead […]

Robotics

What is the difference between Robotics and Automation?

Robotics

What is the difference between Robotics and Automation?

By Ryan DanversNovember 20, 2019RoboticsIndustrial automation, Robotic Process Automation; what do the terms mean? Are robotics and automation the same thing? Business owners are asking “Should I invest in automation?” and “Should I invest in robotics?”  This article breaks down the differences between the various terms. Automation and robotics – Do I need it? if you are a business […]

Service Desk

Why is a Service Desk important to Business?

Help Desk

Why is a Service Desk important to Business?

By Ryan DanversNovember 19, 2019Help DeskThis is the second article in the series highlighting the reasons why a business should consider investing in a Help Desk solution. In this article, I focus on the Service Desk, the bigger brother to the Help Desk.  Service Desk – Purpose The purpose of a Service Desk is to provide a Single Point of Contact between the organisation’s customers, […]

Key Features – Telecom Expense Management

6 Key features in Telecom Expense Management?

Expense Management

6 Key features in Telecom Expense Management?

By Ryan DanversNovember 15, 2019Expense ManagementTelecom expense management (TEM) is the oversight and management of voice, data, and mobile spending. It allows companies of all sizes to control costs and optimize their communications budget. Why is TEM such a sought-after solution? The reality is that many companies waste resources and overspend on their telecom expenses. TEM is a proven and efficient way […]

backup emails

How do I backup Outlook emails and other files?

General

How do I backup Outlook emails and other files?

By Ryan DanversNovember 14, 2019GeneralBacking up your data more frequently than “never” is essential because disasters do happen and normally at the busiest time of the month.  Outlook emails (as well as calendars, contacts, tasks, and notes) are stored within the Outlook Data File (.PST) file, some other files and settings such as account settings, signatures, templates, custom forms […]

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Do I consider Telecom Expense Management (TEM) or not?

Expense Management

Do I consider Telecom Expense Management (TEM) or not?

By Ryan DanversNovember 4, 2019Expense Management“Telecom expense management software” does not sound exciting at all. But don’t be deceived by the dull name, sorting out your telecom expenses could save you some serious cash down the line. In this article, we’ll cover all the basics of telecom expense management (TEM) software: what TEM software, is it is necessary for your […]

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What is Telecom Expense Management(TEM)?

Expense Management

What is Telecom Expense Management(TEM)?

By Ryan DanversOctober 31, 2019Expense ManagementTelecom expense management (TEM) is the process of managing and keeping track of various wireless, voice and data services in order to understand total telecom costs. This term is usually applied to business customers that have significant telecom service provisions as part of their business processes.  In this article, I will briefly explain what Telecom […]

Service desk

What are the 5 Core modules found in a Service Desk?

Help Desk

What are the 5 Core modules found in a Service Desk?

By Ryan DanversOctober 30, 2019Help DeskThe IT Infrastructure Library has established a set of best practices and an operational framework to assist organisations in providing efficient and reliable IT service management processes. Key components of an ITIL-based IT Service Desk include: Incident Management Incidents are the issues that business users face daily when applications and services do not work the […]

ryan

What is Cyber Security?

Business

What is Cyber Security?

By Ryan DanversOctober 29, 2019BusinessCybersecurity has never been simple and attacks are evolving as attackers become more inventive. So, why is it so important and what does it protect? Cyber security protects the data and integrity of computing assets belonging to or connecting to an organisation’s network. Its purpose is to defend those assets against all threat actors throughout […]

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What is a DoS attack?

General

What is a DoS attack?

By Ryan DanversOctober 25, 2019GeneralIn a Denial of Service (DoS) attack, someone launches a cyberattack targeting a computer or web server with the intent of temporarily or permanently disrupting the network. A DoS attack is carried out by flooding the computer or server with meaningless, superfluous requests. The goal is to slow down or take down the server, preventing […]

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7 Tips to Simplify Active Directory Using rDirectory

General

7 Tips to Simplify Active Directory Using rDirectory

By Ryan DanversOctober 22, 2019GeneralManaging your organisations Active Directory is challenging. Using rDirectory’s Active Directory management tools the task is greatly simplified. rDirectory uses your existing schema to create custom web applications, taking advantage of virtually any class, attribute and relationship already present in the Active Directory. All this is achieved without additional programming. (Namescape, 2015)  Introduction The Active Directory management tools […]

VOIP

How do WiFi phones work?

Business

How do WiFi phones work?

By Ryan DanversOctober 8, 2019BusinessUntil recently, voice over IP (VoIP) had one pretty big limitation — to make a call, you had to be at a computer. New phones make it possible for people to place VoIP calls without being leashed to a computer. WIFI phones use the same wireless network technology that computers use, making VoIP a lot […]

Wireless Network

Building your own wireless network?

General

Building your own wireless network?

By Ryan DanversOctober 8, 2019GeneralIf you already have several computers networked in your home, you can create a wireless network with a wireless access point. If you have several computers that are not networked, or if you want to replace your Ethernet network, you’ll need a wireless router. This is a single unit that contains: A port to connect to your cable or DSL modem A router […]

Huawei

Huawei Ark OS Revealed

General

Huawei Ark OS Revealed

By Ryan DanversJune 16, 2019GeneralHuawei was placed on the US Entity List in May, prohibiting companies like Google and Microsoft from conducting business with the Chinese manufacturer. Has this has cast a shadow on the future of Huawei’s smartphone development? Well, maybe not. As Ren Zhengfei explained, “the company was prepared to take on the United States and will […]

Windows 10 issues

Windows 10 Starts Slowly

Business

Windows 10 Starts Slowly

By Ryan DanversJune 12, 2019BusinessLaptop Takes Forever To Start-up Windows 10 starts slowly. This is an often-repeated complaint that is caused by many different reasons. Today I am going to focus on one of the most common reasons – the memory. To be precise, the amount of memory installed on the laptop when it was sold to you. To […]

computer-desk-doctor-48604

How To Fix A Slow PC

General

How To Fix A Slow PC

By Ryan DanversApril 9, 2019GeneralHow to fix a slow PC. This is a question asked by many of my customers. In this short article, I will explain the five leading causes of the dreaded slowdown. 1 Your Computer Has Not Been Rebooted for A Long Time Leaving your computer on for days at a time may result in it […]


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