When is the right time to start looking for a Help Desk? This article lists the main benefits of a help desk and the reasons why you invest in one.
The IT Help Desk is a crucial player in delivering IT services to business and has KEY responsibilities it needs to uphold in order to be successful.
In many organisations, there is a separate information security team that deals with all things relating to security. So why does the help desk need to be involved, and what contribution should it make?
If you only want to know what ITIL® is without reading a doctoral thesis, then read on. It is a simplified, buzzword-free, explanation of ITIL
Help desk ticketing is a priority for every organisation. In this article we take a look at the considerations you have to balance when selecting ticketing software.
AI, or Artificial Intelligence is defined as “machines that respond to stimulation consistent with traditional responses from humans, given the human capacity for contemplation, judgment, and intention.
It is often months before an organisation realises that a cyber-security breach has occurred. In this article, we discuss 5 important steps to recover from a cyber attack or a security breach.
One of the more disruptive emerging technologies, robotic process automation (RPA), appears primed for significant growth, despite the fact that many organisations remain confused or concerned about the impact these tools might have on their operations. The robotic process automation (RPA) market is exploding, RPA has moved up the Gartner hype cycle, and it is […]
Cyber security threats and trends A host of new and evolving cyber security threats has the information security industry on high alert. Ever-more sophisticated cyber-attacks involving malware, phishing, machine learning and artificial intelligence have placed the data and assets of corporations, governments and individuals at constant risk. One thing the experts agree on is that […]
1. Cybersecurity Misconceptions and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are many great reasons for this today. 2. Cybercriminals on the increase Cyber security awareness is […]
Wireless mesh networks may bring the dream of a seamlessly connected home or office into reality. Traditional networks rely on wired access points or wireless hotspots to connect users. In a wireless mesh network, the network connection is spread among wireless mesh nodes that “talk” to each other to share the network connection across a […]
Service desk chatbots and automated request routing are just the beginning. Artificial intelligence (AI) and machine learning (ML) are turning up in the IT support function. In fact, experts see AI in various forms becoming a key component of the help desk in the years to come. Benefits of AI One of the biggest benefits […]
If you’ve recently bought new a television from a big brand like LG, Panasonic, Samsung, Hisense or Sony in the last year it’s likely that you’re going to need to connect it to the internet in order to get the most from it. Most brand new TVs these days rely on and use the internet […]
Wi-Fi is all surrounding and unseen internet giver. Wi-Fi can be a lifesaver when it works. But it can be very inconvenient when you lose signal. So, what is Wi-Fi? Wi-Fi is basically a radio wave and when the radio waves get disrupted or hindered, wireless “dead zones” are created. The Causes of Wi-Fi dead […]
According to a World Economic Forum (WEF) report, the rise of the machine or rather the robot can lead to more than 133 million jobs in the next decade. This is in stark contrast to the number of potential jobs lost due to the introduction of robots. 1. Rise of the robot According to the […]
Solid-state drives (SSD) are becoming all the rage thanks to the significant speed upgrade they deliver over standard hard-disk drives (HDD). When you need to move your entire OS and your apps and your files to a new drive? That’s where cloning and imaging come in. Let’s take a look at what exactly each process […]
There are many Help Desk systems available on the market. And yes, they all claim to be the best and most effective. So, what must you consider when you are ready to invest a large slice of your IT budget into a Help Desk solution? This article attempts to answer this important question. 1. A […]
If your computer is behaving strangely or randomly crashing, it can be hard to nail down the culprit. Testing your power supply should be part of your troubleshooting, it might be on the way out. This tutorial will show you how. Symptoms of a failing computer power supply There are a few tell-tale signs of […]
Windows Defender is Microsoft default and a most solid line of defence when it comes to a consumer’s cyber-protection. However, those of you running Windows 10 on older PCs may notice that Windows Defender ‘s max CPU usage for scans can be quite high at times. If that is the case, then knowing how to […]
Industrial automation, Robotic Process Automation; what do the terms mean? Are robotics and automation the same thing? Business owners are asking “Should I invest in automation?” and “Should I invest in robotics?” This article breaks down the differences between the various terms. Automation and robotics – Do I need it? if you are a business […]
This is the second article in the series highlighting the reasons why a business should consider investing in a Help Desk solution. In this article, I focus on the Service Desk, the bigger brother to the Help Desk. Service Desk – Purpose The purpose of a Service Desk is to provide a Single Point of Contact between the organisation’s customers, […]
One of the questions that comes up from time to time is how to create a bootable USB with a Windows Installation (from an ISO file). Having this can be helpful in various scenarios, such as bypassing a particular issue or bug, or even to quickly setup a new device into the Windows Insider program. Create […]
Telecom expense management (TEM) is the oversight and management of voice, data, and mobile spending. It allows companies of all sizes to control costs and optimize their communications budget. Why is TEM such a sought-after solution? The reality is that many companies waste resources and overspend on their telecom expenses. TEM is a proven and efficient way […]
Backing up your data more frequently than “never” is essential because disasters do happen and normally at the busiest time of the month. Outlook emails (as well as calendars, contacts, tasks, and notes) are stored within the Outlook Data File (.PST) file, some other files and settings such as account settings, signatures, templates, custom forms […]
Artificial intelligence and machine learning roared on the scene in 2014 and 2015. Now, the AI/ML market appears to be “backing off,” says Craig Le Claire, an analyst with Forrester Research. Le Claire points out that intelligent software bots are increasingly taking on the automation challenges of enterprises in a more incremental way. Software Robots […]
There’s a war going on every day in cyberspace. It’s a war that puts companies and agencies trying to serve their customers against the cyber-thieves (hackers, spies, etc.) trying to get at their data. While you can’t fully protect yourself from hacking, you can help prevent it from happening. Ways to protect your data Let’s […]
In this article we discus the 3 questions to determine if a help desk ticketing solution will work for your business
Software robotics is here to stay and they are expected to radically change the way we work. The benefits potential include dramatic cost reductions, higher service levels and improved data quality. The question business needs to ask is, when and how you want to reap the benefits. What is software robotics Software robotics is basically […]
Have you ever wanted to know how to configure Microsoft Outlook so that it connects to your Gmail account? Well, read on. In this article, I explain how easy it is to do this.
Choosing the right help desk software for your company can be daunting. Every provider has its own page of checkmarks demonstrating how their product is at least three ticks better than anyone else’s. The right help desk will help your team consistently create the quality of customer service you want to provide. “Making an informed […]
Whether you read email, check social media, or do most anything online, your internet behaviour may put you at risk. Hackers and scammers can take advantage of your online movements to get your financial data and other sensitive information. To stay safe online, make a habit to avoid the following bad habits Immediately open an […]
“Telecom expense management software” does not sound exciting at all. But don’t be deceived by the dull name, sorting out your telecom expenses could save you some serious cash down the line. In this article, we’ll cover all the basics of telecom expense management (TEM) software: what TEM software, is it is necessary for your […]
Technology is now evolving at such a rapid pace that annual predictions of trends can seem out-of-date before they even go live. As technology evolves, it enables even faster change and progress. Technology-based careers don’t change at that same speed, but they do evolve. The IT worker of the 21st century will constantly be learning, […]
Telecom expense management (TEM) is the process of managing and keeping track of various wireless, voice and data services in order to understand total telecom costs. This term is usually applied to business customers that have significant telecom service provisions as part of their business processes. In this article, I will briefly explain what Telecom […]
The IT Infrastructure Library has established a set of best practices and an operational framework to assist organisations in providing efficient and reliable IT service management processes. Key components of an ITIL-based IT Service Desk include: Incident Management Incidents are the issues that business users face daily when applications and services do not work the […]
Cybersecurity has never been simple and attacks are evolving as attackers become more inventive. So, why is it so important and what does it protect? Cybersecurity protects the data and integrity of computing assets belonging to or connecting to an organisation’s network. Its purpose is to defend those assets against all threat actors throughout the […]
We are all familiar with Ethernet cables and what they look like, after years of working with computers and other wired devices in our homes and offices. The newer standard, Cat6 is capable of higher data transfer speeds and does a better job of protecting you against crosstalk and other interference. Types of Ethernet cable […]
In a Denial of Service (DoS) attack, someone launches a cyberattack targeting a computer or web server with the intent of temporarily or permanently disrupting the network. A DoS attack is carried out by flooding the computer or server with meaningless, superfluous requests. The goal is to slow down or take down the server, preventing […]
Electronic Document Management has found a place in business. I stores an electronic copy of all your paper documents. All documents are indexed for easy retrieval.
Have you ever wondered what a Service Desk is, or why your IT department needs a Help Desk? That thought may prompt you to ask the question “what the difference between a help desk and a service desk is? In this article, I will discuss important features that must be available in any help desk solution you investigate. What […]
Managing your organisations Active Directory is challenging. Using rDirectory’s Active Directory management tools the task is greatly simplified. rDirectory uses your existing schema to create custom web applications, taking advantage of virtually any class, attribute and relationship already present in the Active Directory. All this is achieved without additional programming. (Namescape, 2015) Introduction The Active Directory management tools […]
The Windows Start Menu search used to be simple, without any tiles and Cortana’s getting in the way of you perusing your PC for the files you want. Still, it can sometimes stop working, so we’re here to give some pointers on how to fix it. Rebuild the Windows Search Index There’s a possibility that […]
Disaster strikes! Windows 10 won’t load. Or maybe it starts up, but crashes. Either way, you need to fix the problem before you can use your laptop. Fortunately, there are a few ways to correct this problem that I will explain in this article. Option 1: Use Windows Startup Repair If Windows 10 is unable […]
Rotating a screen by mistake by clicking on a set of keys will happen to you at some time or other. Knowing how to correct this, is what this article is all about. Fortunately, there are a couple of ways to rotate the screen in Windows 10; these methods work in Windows 7, 8 and […]
Are you tired of waiting and waiting for your Windows 10 PC to boot? Then, you want to make sure the Fast Startup setting is enabled. This feature shuts your PC down similar to how it sets the machine to sleep, writing the state of your operating system to a hibernation file. Fast Boot Not For […]
We have all been there. You turn on your PC, and instead of getting straight to work, you’re faced with horrific slowdown and loud-running fans. Hit Ctrl + Shift + Escape, and you see that your CPU usage is inexplicably at 100%. It’s a common problem that’s, luckily, not usually too hard to solve. Here are several fixes for the […]
Power-line networking is one of several ways to connect the computers in your home. It uses the electrical wiring in your house to create a network. Power-line networking is based on the concept of “no new wires.” Powerline Networking The convenience is even more obvious in this case because while not every room has a phone jack, you […]
Until recently, voice over IP (VoIP) had one pretty big limitation — to make a call, you had to be at a computer. New phones make it possible for people to place VoIP calls without being leashed to a computer. WIFI phones use the same wireless network technology that computers use, making VoIP a lot […]
If you already have several computers networked in your home, you can create a wireless network with a wireless access point. If you have several computers that are not networked, or if you want to replace your Ethernet network, you’ll need a wireless router. This is a single unit that contains: A port to connect to your cable or DSL modem A router […]
Wi-Fi is the name of a popular wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections. Here's what happens:
Every year, businesses pour 4 trillion dollars into new technology. They do this to try and keep up with the innovation that splashes into the market
What is Phishing, and how can we avoid being caught is a question I am often asked. Well, let me explain. Phishing is a form of fraud where the attacker attempts to steal personal information such as your computer username, the password and your banking details to gain access.
Setting up an office network must be planned to avoid common networking issues for small businesses or the installation will go from easy to very complex a lot faster than you will ever realise. Wireless networks simplify networking issues for small businesses because they have built-in Wi-Fi radios. Unlike laptops. desktop computers need to be […]
Is apple in the process of turning your iPhone into a handy crypto-wallet?
Huawei was placed on the US Entity List in May, prohibiting companies like Google and Microsoft from conducting business with the Chinese manufacturer. Has this has cast a shadow on the future of Huawei’s smartphone development? Well, maybe not. As Ren Zhengfei explained, “the company was prepared to take on the United States and will […]
This is an often-repeated complaint that is caused by many different reasons. Today I am going to focus on one of the most common reasons – the memory. To be precise, the amount of memory installed on the laptop when it was sold to you.
Most of my customers have complained about slow PC performance. In this short article, I will explain the five leading causes of the dreaded slowdown. 1 Your Computer Has Not Been Rebooted for A Long Time Leaving your computer on for days at a time may result in it becoming sluggish and, in some cases, […]