Help desk ticketing is a priority for every organisation. In this article we take a look at the considerations you have to balance when selecting ticketing software.
AI, or Artificial Intelligence is defined as “machines that respond to stimulation consistent with traditional responses from humans, given the human capacity for contemplation, judgment, and intention.
It is often months before an organisation realises that a cyber-security breach has occurred. In this article, we discuss 5 important steps to recover from a cyber attack or a security breach.
One of the more disruptive emerging technologies, robotic process automation (RPA), appears primed for significant growth, despite the fact that many organisations remain confused or concerned about the impact these tools might have on their operations. The robotic process automation… Read More »What is the future of Robotics Process Automation?
Cyber security threats and trends A host of new and evolving cyber security threats has the information security industry on high alert. Ever-more sophisticated cyber-attacks involving malware, phishing, machine learning and artificial intelligence have placed the data and assets of… Read More »Cyber Security Top Threats and Trends
1. Cybersecurity Concerns and Challenges The digital and physical world share some dark similarities. One of the main ones being the abundance of people who have been out to steal business-critical data. Hackers continually hunt for exploitable targets. There are… Read More »6 Cyber security Concerns for Small Business
Wireless mesh networks may bring the dream of a seamlessly connected home or office into reality. Traditional networks rely on wired access points or wireless hotspots to connect users. In a wireless mesh network, the network connection is spread among… Read More »How do Wireless Mesh Networks work?
Service desk chatbots and automated request routing are just the beginning. Artificial intelligence (AI) and machine learning (ML) are turning up in the IT support function. In fact, experts see AI in various forms becoming a key component of the… Read More »How AI is changing the Help-Desk function!
If you’ve recently bought new a television from a big brand like LG, Panasonic, Samsung, Hisense or Sony in the last year it’s likely that you’re going to need to connect it to the internet in order to get the… Read More »How to connect your TV to the Internet!