an easy to understand explanation of the term ITIL

If you only want to know what ITIL® is all about without reading a doctoral thesis, then this article is for you. It is a simplified, buzzword-free, explanation of the main components of ITIL. Firstly, what is the acronym? ITIL stands for the Information Technology Infrastructure Library.

ITIL defined

In keeping with the spirit of simplicity, we will define IITL as “an integrated set of best business practices and processes designed to deliver IT services to business”. The primary focus of ITIL is to maximise value for the business by aligning IT resources with business needs.” At the core of ITIL, is the core idea that value is provided in the form of business-aligned IT Services.

Where does ITIL come from

A question that our customers often ask us is ” Where does ITIL come from?” Well, it is was published in 1989 by Her Majesty’s Stationery Office (HMSO) in the UK for the Central Communications and Telecommunications Agency (CCTA). The goal was to standardise and document a set of operating practices for IT operations. To achieve this goal, a wide variety of public and private sector IT experts were engaged in assembling a collective set of best practices.

What is ITIL

ITIL is a set of approaches and best practices. It is a model for IT service delivery. It does contain some processes and templates, but it is not a methodology and does not contain all the required implementation details. An organisation can implement ITIL by following the overall guidelines and then develop more detailed processes in line with their culture and business requirements.

Why is ITIL Required?

ITIL assists the business to deliver an efficient and effective service to their customers, hence gaining their customer’s confidence and satisfaction. Some of the most notable areas where ITIL assists business are as follows:

Major Components of ITIL

ITIL is published in five volumes, each of which covers an IT Service Management Stage. The five books are:

A final word

So, What is ITIL? Well, ITIL is a set of approaches and best practices. It is a model for IT service delivery. It does contain some processes and templates, but it is not a methodology and does not contain all the required implementation details. ITIL can be implemented in stages according to the business requirements of the organisation.

If you would like to know more about the ITIL processes, leave a message on our website and we will contact you.

Author: Ryan Danvers

ABACON IT

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